Frequently Asked Questions

Ques 1. I’m not sure about the size and fit of the frames.

Ans.  At Hanscolens, we offer glasses in 3 sizes – small, medium, and large.

Ques 2. What if I buy glasses & they don’t fit me? What if the lenses aren’t right ?

Ans.  Don’t worry! It is our responsibility to get the perfect pair of glasses. In the rare circumstance that your glasses don’t fit properly, we make it extremely easy for you to exchange or return the frames, with lenses. If you face any difficulty, just write to us on customersupport@hanscolens.com We have 7-14 days, no-questions asked return policy and provide instant money back .

Ques 3. Will the glasses have my prescription?

Ans.  You can buy glasses fitted with your prescription or even the frames or even lenses standalone. We custom-make glasses with single vision, bifocal, or progressive prescriptions across all powers in both glass lenses and plastic lenses. Our lenses are ~50% cheaper than market average, since we bypass intermediaries – and best of all, we charge the same price, regardless of your power!

Ques 4. Will Hanscolens be able to make my complex power?

Ans. At Hanscolens, we stock all powers – simple and complex.  If you have got any power about which is not mentioned on our website then you can call us ( Toll Free No.: 8010161016) and ask whether we will be able to provide that power to you or not.

Ques 5. Where do I submit my eye power details?

Ans. You can submit your power details after you complete your purchase. We offer multiple options to provide your prescription to us – upload a picture, enter it online, email us on customersupport@hanscolens.com.

Ques 6. I don’t have my prescription handy. Is it important to give it right away ?

Ans. It’s ok if you don’t have your prescription handy while placing the order. Simply place the order for the frame and provide your power using the links provided in the email that we send you, post order completion. It’s that simple!

Ques 7. I really, really want to try the frames on before making a purchase!

Ans. We offer a ‘Free Home Trial’ service, across Delhi. Select up to 5 frames and our delivery executive will bring them to your doorstep for trial.

Ques 8. How can I be sure of the quality of the frames?

Ans. Quality is at the core of  Hanscolens  products. Our plastic frames are made from the best quality acetate and our metal frames are made only from steel or titanium – this makes our glasses corrosion and breakage resistant. We also offer a 1 year warranty on all our glasses – in case you have any issues, call us, and we’ll make sure it gets resolved!

Ques 9. What lenses will you use? I use thin, anti-glare lenses.

Ans. We understand that a pair of glasses is only as good as the lenses fitted in them. Most anti-glare lenses cost between Rs.1,500 – 2,000 at your local optician. At that price we give you anti-glare lenses, with a 1.6 index which is ~35% thinner than market average.

Ques 10. I haven’t heard of some of the brands available. How does hanscolens determine which brands to stock?

Ans. All the brands sold on hanscolens  are chosen after carefully looking at their product quality, manufacturing processes, and customer service. There are some brands which we have brought to Indian from different countries, to introduce them to the Indian market and you to their superior products.

Ques 11. How many days will they take to make my eyeglasses?

Ans. We promise to deliver your purchases to you as quickly as possible. We dispatch your order within 4-5 days of order confirmation (and receipt of your prescription, if needed), based on the products ordered. It takes 2-3 days to get delivered to you post-dispatch, based on your location.

Ques 12. I don’t like what I have purchased! What is your return policy?

Ans. We have a 7-14 day return policy. If you want to return your product , please call us and inform our customer executive he/she will help you in getting your product returned . Make sure when you return your product it is being returned in a good condition the way it was received by you, each and everything provided to you alongwith the spectacles are supposed to be returned back otherwise , your money will not be returned .

Ques 13. What if I receive a broken frame or lens ?

Ans. If you have received a broken frame or lens, we request you to mail us (customersupport@hanscolens.com ) or call us @ ( Toll Free No.: 8010161016) about the same within the 2 hours of receiving the product otherwise it won’t be considered as a broken product and Hanscolens.com  will not provide any exchange of the product or the refund of the amount in such cases.

Ques 14. What do you mean by 3 months , 6 months and 1 year warranty on lenses ?

Ans. Hanscolens provides its lenses to customers with three different categories of qualities of lenses i.e. ECONOMY , STANDARD & PREMIUM . So, depending upon these categories we provide our customers with warranty of the lens. For Eg. If a person opts for economy quality of lens then he/she gets 3 months warranty / standard quality of lens then he/she gets 6 months warranty / premium quality of lens then he/she gets 1 year of warranty. We provide warranty for the coating of the lens, warranty doesn’t cover any kind of scratch / breakage of the lens.